2 Church Lane
Merton Park
SW19 3NY
Tel: 020 8544 2107
Fax: 020 8544 1583

Welcome to the Church Lane Practice

Welcome

Welcome to the Church Lane Practice. We are a large modern surgery with a wide range of expertise and services but we take particular pride in our friendly, accessible, patient-orientated approach.

Our main surgery is on Church Lane

We also have a satellite surgery located in the Patrick Doody Clinic on Pelham Road.

The Church Lane Practice is open between 8am and 6.30pm, Monday to Friday, and our reception staff are available throughout our opening hours either in person at reception or through our telephone system. We offer evening appointments (6.30pm-8pm, Monday to Thursday) at our satellite site.

The main surgery and the Patrick Doody Clinic have been designed with the disabled in mind. The surgery entrance, consulting rooms and disabled toilet are suitable for people in wheelchairs.

ONLINE APPOINTMENT BOOKING and REPEAT PRESCRIPTIONS

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New Working Model

We are moving into the new Nelson Local Care Centre in Spring 2015

Which NHS Service do I Need?

Register at the Church Lane Practice

Local Patient Participation Report

Online Appointments, Prescriptions and Access to Records Requests

Travel Advice & Vaccinations

Repeat Prescriptions

Care Data - Please Read if you are Concerned about your Health Data

Practicalities
Services
Staff
Useful Links
Self Treatment of Illnesses &Accidents
Fees For Non-NHS Services


Our planned move into the Nelson Local Care Centre

We are very pleased to be able to announce that the Church Lane Practice will be relocating to the newly re-developed Nelson site in Spring 2015.

The new Nelson Local Care Centre will be a state-of-the-art building containing:

  • GP services
  • Outpatient appointments
  • Minor surgery and procedures
  • X-ray, ultrasound and blood-taking services
  • Physiotherapy
  • Pharmacy services
  • Community mental health services

Both our Church Lane and Patrick Doody sites will be closing when we move and we will provide all our services from the Nelson. The Centre will allow us to provide better care for all our patients on one site in a joined-up way.

Cannon Hill Lane Medical Practice will be moving into the building with us to jointly provide the GP services at the Centre. It is our intention to form a single organisation bringing the best from both practices to deliver excellent care to our patients.

Over the coming weeks and months we intend to provide up to date information to everybody. We will be involving our Patient Participation Group in the planning and communications processes.

If you have any questions or concerns please contact us at MERCCG.Enquiries-churchlanesurgery@nhs.net

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Choose Well - Which NHS Service?

Sometimes it is difficult to know which is the most appropriate NHS service to deal with your problem.

Some problems should be managed by dialing 999 or attending A+E, some problems are best managed by your GP and others can be handled by a pharmacist. Outside of surgery opening hours for problems that do not need an urgent ambulance, please dial 111 who can put you through to the out of hours GP provider (Harmoni). There are other options available as well.

Merton has an excellent Minor Ailments Service run in local pharmacies dealing with a wide range of common illnesses where the pharmacist can issue you with a prescription. Follow this link for more information about pharmacy services for common conditions.

Clicking on the following link will take you to a guide which might help you make the right choice, Choose Well.

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Register at The Church Lane Practice

We welcome new patients and would be delighted to register you at The Church Lane Practice.

You will need to complete a Registration Form as well as a New Patient Questionnaire - Download Forms.

Please complete these forms and hand them in to reception at The Church Lane Practice or the Church Lane Reception at The Patrick Doody Clinic.

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Church Lane Practice Patient Participation Group and Local Patient Participation Report

We would like to hear your views on how we can improve services at The Church Lane Practice. Traditionally practices have set up Patient Participation Groups (PPGs) through volunteers and regular meetings. In recognition of the fact that people lead busy lives, we set up a virtual group that communicates via email. We ask the members of this group some questions from time to time. We will keep our surveys succinct so it shouldn't take up too much of your time.

Click on this PPG Link to find out more.

This year the practice has again conducted a survey with the PPG. The survey ran for the month of February 2014 and was completed by 1065 patients.

Please click on this Local Patient Participation Report Link to view the full 2014 report including the agreed action plan.

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Online appointment booking and prescription requests

All patients can book appointments and request repeat prescriptions online.

In line with national policy we are now also providing online access to medical records. This facility includes a summary record, medication list, allergies, problems and test results. Only patients aged over 16 will be able to access their medical records (this is to protect the confidentiality of under 16s).

You will need to register with Emis Access to use these facilities. You will either need to be given a letter containing your unique log-in details by a receptionist or you can register direct online.

Follow this link to the Emis Access website to register, book an appointment online, request a repeat prescription from the list available or view your medical record summary. Please note, only prescriptions that are listed in your record as being repeat items will be shown on the website.

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New Working Model to Improve Access Further

Building on our "duty doctor" system (where a single doctor was available to deal with urgent appointment requests and all other doctors had some appointments reserved for on-the-day use), we are planning to implement a new way of working from 3rd November 2014. This will involve:

  • 3 "Duty Doctors" at any given time, who will handle all on-the-day demand between 8am and 6.30pm as well as home visit requests.
  • All of our doctors will be taking part in the duty doctor system for some of their time.
  • The duty doctors will assess all patients over the phone and will bring them in to be seen by a duty doctor on the same day, if needed.
  • All other doctors available on that day will be offering routine pre-bookable appointments only.
  • These routine appointments will be split into appointments that are bookable 4 weeks, 2 weeks and 72 hours ahead of time.
  • We hope that this will allow better prioritisation and management of more urgent problems on the same day as well as allowing doctors more time in routine appointments to deal with complex problems.
  • We will analyse the effectiveness of this system over the initial launch period and make any changes necessary to refine the system.

We hope that this will provide easier access to our service and a better quality of care. Please tell us if we do not achieve this, email MERCCG.Enquiries-churchlanesurgery@nhs.net, speak to a receptionist or fill in a feedback form (available in the waiting room).

We will still offer pre-bookable evening appointments at the Patrick Doody Clinic between 6.30 and 8pm on Monday to Thursday evenings.

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Care Data

We have recently been informed that the Health and Social Care Act 2012 gave NHS England the power to direct general practices to allow the new Health and Social Care Information Centre (HSCIC) to collect information about all our patients from our clinical records system. It seems we have no option but to comply with this process as it is a legal requirement.

We have been notified that the first data extraction is due to take place in late October 2013. The General Practice Extraction Service (GPES) will be used to extract GP data each month. Initially the data will cover the period from April 2013 onwards. The identifiers to be extracted are: NHS number, date of birth, postcode, and gender which will allow patients' GP data to be linked to their hospital data. No free text will be extracted, only coded information about referrals, NHS prescriptions and other clinical data. (The technical specification of the extract can be found on the NHS England website)

There is more information about this for patients at www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/care-data.aspx

We have also been provided with a maximum of 200 patient information leaflets for our population of 15,600 patients so we have attached a link to the leaflet here. Patient Information Leaflet.

If you wish to opt out as outlined in the patient information leaflet then please email MERCCG.Enquiries-churchlanesurgery@nhs.net.

We believe that it is the responsibility of NHS England and the HSCIC to ensure that the public is properly informed about Care Data prior to extracting data. If we feel that our patients have not been properly informed we will consider our options in preventing the data extract as we believe that our patients' health information is confidential and that they should have a say in what happens to it.

A joint statement on Care Data has been released by the responsible organisations which you can read here. Joint Statement.

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