		2 Church Lane Merton Park SW19 3NY Tel: 020 8544 2107 Fax: 020 8544 1583

	Welcome to the Church Lane Practice
	Welcome to the Church Lane Practice. We are a large modern surgery with a wide range of expertise and services but we take particular pride in our friendly, accessible, patient-orientated approach. Our main surgery is on Church Lane The Church Lane Practice Streetmap location We also have a satellite surgery located in the Patrick Doody Clinic on Pelham Road. Patrick Doody Clinic Streetmap location The Church Lane Practice is open between 8am and 6.30pm, Monday to Friday, and our reception staff are available throughout our opening hours either in person at reception or through our telephone system. We offer evening appointments (6.30pm-8pm, Monday to Thursday) at our satellite site. The main surgery and the Patrick Doody Clinic have been designed with the disabled in mind. The surgery entrance, consulting rooms and disabled toilet are suitable for people in wheelchairs. ONLINE APPOINTMENT BOOKING and REPEAT PRESCRIPTIONS for registered users COMMON ILLNESS AND MINOR AILMENTS WALK-IN SERVICE (run by local pharmacists who can prescribe for you as part of the Merton Minor Ailments Service). SELF-ASSESSMENT TOOL		Which NHS Service do I Need? Patient Reallocation Local Patient Participation Report Online Appointment Booking and Prescription Requests Travel Advice & Vaccinations Access and Extended Hours Walk-in Blood Pressure Checks Repeat Prescriptions

Patient Reallocation

In December 2012 Drs Martyn and Angela Wake and Dr Andrew Murray reduced their time spent in clinical work in the practice and have fewer appointments available. We are therefore delighted to have recruited two new doctors to our team to take on patient care. Dr Amanda Perry and Dr Shamila Rajanathan are both experienced GPs and started working in the practice in December and January respectively.

Although all our patients are directly registered with the practice, we run a virtual list system so that all patients have a named doctor (“usual doctor”) who is responsible for oversight of their care, including correspondence and results. The number of patients allocated to an individual doctor needs to be proportionate to the clinical time that they have available for patients. Therefore, as a result of the changes in our doctors’ clinical time and the arrival of our two new doctors, we had to reallocate some patients to another doctor as their “usual doctor”.

If you are unsure who your usual doctor is after the middle of January 2013 then we will be happy to advise you.

Choose Well - Which NHS Service?

Sometimes it is difficult to know which is the most appropriate NHS service to deal with your problem.

Some problems should be managed by dialing 999 or attending A+E, some problems are best managed by your GP and others can be handled by a pharmacist. There are other options available as well.

Merton has an excellent Minor Ailments Service run in local pharmacies dealing with a wide range of common illnesses where the pharmacist can issue you with a prescription. Follow this link for more information about pharmacy services for common conditions.

Clicking on the following link will take you to a guide which might help you make the right choice, Choose Well.

Church Lane Practice Patient Participation Group and Local Patient Participation Report

We would like to hear your views on how we can improve services at The Church Lane Practice. Traditionally practices have set up Patient Participation Groups (PPGs) through volunteers and regular meetings. In recognition of the fact that people lead busy lives, we have decided to set up a virtual group that communicates via email. We will ask the members of this group some questions from time to time. We will keep our surveys succinct so it shouldn’t take up too much of your time.

Click on this PPG Link to find out more.

Recently the practice conducted a survey guided by the PPG. The survey ran for one month and was completed by 840 patients.

Please click on this Local Patient Participation Report Link to view the full 2013 report including the agreed action plan.

Online appointment booking and prescription requests

You can book appointments online. You will need to register with Emis Access to use this facility. You will need to be given a letter containing your unique log-in details in order to register. You will need to obtain this from reception so that we can verify your identity.

Once you have your log-in details, you can go to the Emis Access website and book an appointment online or request a repeat prescription from the list available. Please note, only prescriptions that are listed in your record as being repeat items will be shown on the website.

Access and Extended Hours

We always aim to provide:

An appointment with a GP within 48 hours.
The ability to book appointments more than 2 days ahead.
The option to see a specific GP (may be more than 48 hours).
The ability for you to get through easily on the phone.

We want to provide easy access to our service. Please tell us if we do not achieve this, email enquiries.churchlanesurgery@nhs.net, speak to a receptionist or fill in a feedback form (available in the waiting room).

We offer pre-bookable evening appointments at the Patrick Doody Clinic between 6.30 and 8pm on Monday to Thursday evenings.

Automated Blood Pressure Machine

We have an automated blood pressure machine in the corridor beyond the waiting room. Pop in anytime for a blood pressure check: it may save you making an unnecessary appointment.