2 Church Lane
Welcome to the Church Lane Practice
Welcome to the Church Lane Practice. We are a large modern surgery with a wide range of expertise and services but we take particular pride in our friendly, accessible, patient-orientated approach.
Our main surgery is on Church Lane
We also have a satellite surgery located in the Patrick Doody Clinic on Pelham Road.
The Church Lane Practice is open between 8am and 6.30pm, Monday to Friday, and our reception staff are available throughout our opening hours either in person at reception or through our telephone system. We offer evening appointments (6.30pm-8pm, Monday to Thursday) at our satellite site.
The main surgery and the Patrick Doody Clinic have been designed with the disabled in mind. The surgery entrance, consulting rooms and disabled toilet are suitable for people in wheelchairs.
EMIS Web system upgrade and Flu Clinics
In the middle of October we upgraded to a new clinical records system (EMIS Web). The aim of this was to allow us to manage appointments better and to ensure a better patient experience.
Unfortunately there have been some significant problems with the new system which is causing disruption to practice work (including electronic check-in and online services) so we would appreciate your patience during this complicated transition.
We are now immunising against flu so please make an appointment if your are in an at-risk group.
Choose Well - Which NHS Service?
Sometimes it is difficult to know which is the most appropriate NHS service to deal with your problem.
Some problems should be managed by dialing 999 or attending A+E, some problems are best managed by your GP and others can be handled by a pharmacist. There are other options available as well.
Merton has an excellent Minor Ailments Service run in local pharmacies dealing with a wide range of common illnesses where the pharmacist can issue you with a prescription. Follow this link for more information about pharmacy services for common conditions.
Clicking on the following link will take you to a guide which might help you make the right choice, Choose Well.
Church Lane Practice Patient Participation Group and Local Patient Participation Report
We would like to hear your views on how we can improve services at The Church Lane Practice. Traditionally practices have set up Patient Participation Groups (PPGs) through volunteers and regular meetings. In recognition of the fact that people lead busy lives, we have decided to set up a virtual group that communicates via email. We will ask the members of this group some questions from time to time. We will keep our surveys succinct so it shouldn’t take up too much of your time.
Click on this PPG Link to find out more.
Recently the practice conducted a survey guided by the PPG. The survey ran for one month and was completed by 840 patients.
Please click on this Local Patient Participation Report Link to view the full 2013 report including the agreed action plan.
Online appointment booking and prescription requests
You can book appointments online. You will need to register with Emis Access to use this facility. You will need to be given a letter containing your unique log-in details in order to register. You will need to obtain this from reception so that we can verify your identity.
Once you have your log-in details, you can go to the Emis Access website and book an appointment online or request a repeat prescription from the list available. Please note, only prescriptions that are listed in your record as being repeat items will be shown on the website.
Access and Extended Hours
We always aim to provide:
We want to provide easy access to our service. Please tell us if we do not achieve this, email MERCCG.Enquiriesemail@example.com, speak to a receptionist or fill in a feedback form (available in the waiting room).
We offer pre-bookable evening appointments at the Patrick Doody Clinic between 6.30 and 8pm on Monday to Thursday evenings.
We have recently been informed that the Health and Social Care Act 2012 gave NHS England the power to direct general practices to allow the new Health and Social Care Information Centre (HSCIC) to collect information about all our patients from our clinical records system. It seems we have no option but to comply with this process as it is a legal requirement.
We have been notified that the first data extraction is due to take place in late October 2013. The General Practice Extraction Service (GPES) will be used to extract GP data each month. Initially the data will cover the period from April 2013 onwards. The identifiers to be extracted are: NHS number, date of birth, postcode, and gender which will allow patients' GP data to be linked to their hospital data. No free text will be extracted, only coded information about referrals, NHS prescriptions and other clinical data. (The technical specification of the extract can be found on the NHS England website)
There is more information about this for patients at www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/care-data.aspx
We have also been provided with a maximum of 200 patient information leaflets for our population of 15,600 patients so we have attached a link to the leaflet here. Patient Information Leaflet.
If you wish to opt out as outlined in the patient information leaflet then please email MERCCG.Enquiriesfirstname.lastname@example.org. We have already assumed that if you opted out of the Summary Care Record data extraction proposal then you would want to opt out of Care Data and have recorded this in your record.
We believe that it is the responsibility of NHS England and the HSCIC to ensure that the public is properly informed about Care Data prior to extracting data. If we feel that our patients have not been properly informed we will consider our options in preventing the data extract as we believe that our patients' health information is confidential and that they should have a say in what happens to it.
A joint statement on Care Data has been released by the responsible organisations which you can read here. Joint Statement.