2 Church Lane
Merton Park
SW19 3NY
Tel: 020 8544 2107
Fax: 020 8544 1583

Welcome to the Church Lane Practice

Welcome to the Church Lane Practice. We are a large modern surgery with a wide range of expertise and services but we take particular pride in our friendly, accessible, patient-orientated approach.

Our main surgery is on Church Lane

The Church Lane Practice Streetmap location

We also have a satellite surgery located from 2nd April 2012 in the Patrick Doody Clinic.

Patrick Doody Clinic Streetmap location

The Church Lane Practice is open between 8am and 6.30pm, Monday to Friday, and our reception staff are available throughout our opening hours either in person at reception or through our newly updated telephone system. We offer evening appointments (6.30pm-8pm, Monday to Thursday) at our satellite site.

The main surgery and the Patrick Doody Clinic have been designed with the disabled in mind. The surgery entrance, consulting rooms and disabled toilet are suitable for people in wheelchairs.

Online appointment booking and repeat prescriptions for registered users

Deas Home Clinic Relocation

Local Patient Participation Report

Which NHS Service do I Need?

Punctuality Policy

Online Appointment Booking and Prescription Requests

Travel Advice & Vaccinations

Access and Extended Hours

Walk-in Blood Pressure Checks

Repeat Prescriptions

Owing to the scheduled redevelopment of the Nelson Hospital site, from 2nd April 2012 our satellite surgery has moved from the Deas Home site to the Patrick Doody Clinic. Appointments at the new site are still accessed through our main telephone number, online or at either reception. The address for the Patrick Doody Clinic is 79 Pelham Road, Wimbledon, SW19 1NX.

Patrick Doody Clinic Streetmap location

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We would like to hear your views on how we can improve services at The Church Lane Practice. Traditionally practices have set up Patient Participation Groups (PPGs) through volunteers and regular meetings. In recognition of the fact that people lead busy lives, we have decided to set up a virtual group that communicates via email. We will ask the members of this group some questions from time to time. We will keep our surveys succinct so it shouldn’t take up too much of your time.

Click on this PPG Link to find out more.

Recently the practice conducted a survey guided by the PPG. The survey ran for one month and was completed by 253 patients.

Please click on this Local Patient Participation Report Link to view the full report including the agreed action plan.

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Sometimes it is difficult to know which is the most appropriate NHS service to deal with your problem.

Some problems should be managed by dialing 999 or attending A+E, some problems are best managed by your GP and others can be handled by a pharmacist. There are other options available as well.

Clicking on the following link will take you to a guide which might help you make the right choice, Choose Well.

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We are aware that sometimes doctors run late and you are left waiting too long to be seen. Sometimes this is because a particular problem takes longer than the 10 minute slot allocated to an individual patient, however when patients arrive late for their appointments this contributes to the problem. Sometimes our doctors are sitting waiting for a late patient and then have two patients arrive at the same time which means they start running at least 10 minutes late. This problem can accumulate and worsen through a morning surgery.

In order to try and prevent this from happening and to work towards a more punctual service we will ask you to book another appointment if you arrive more than 10 minutes late for your appointment. This will not apply if the doctor is already running late and has not yet called you for your appointment. We hope that you will be understanding towards our staff as they implement this policy. We hope that this helps us provide a more punctual service for all our patients and prevents doctors having to rush important consultations.

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You can now book appointments online. You will need to register with Emis Access to use this facility. You will need to be given a letter containing your unique log-in details in order to register. You will need to obtain this from reception so that we can verify your identity.

Once you have your log-in details, you can go to the Emis Access website and book an appointment online or request a repeat prescription from the list available. Please note, only prescriptions that are listed in your record as being repeat items will be shown on the website.

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We always aim to provide:

• An appointment with a GP within 48 hours.
• The ability to book appointments more than 2 days ahead.
• The option to see a specific GP (may be more than 48 hours).
• The ability for you to get through easily on the phone.

We want to provide easy access to our service. Please tell us if we do not achieve this, email enquiries.churchlanesurgery@nhs.net, speak to a receptionist or fill in a feedback form (available in the waiting room).

We offer pre-bookable evening appointments at the Patrick Doody Clinic between 6.30 and 8pm on Monday to Thursday evenings.

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We have an automated blood pressure machine in the corridor beyond the waiting room. Pop in anytime for a blood pressure check: it may save you making an unnecessary appointment.

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